After receiving your shipping details. Our shipping department will quote you accordingly your weight, zip code, zone, city & country.
1 – Please Note: Invoices do not include local import duties and taxes. If these charges are not paid upon delivery then the order will automatically be returned back to us. We reserve the right to apply a dispatch and restock fee of up to the total order value against the purchase amount. Delivery of items will also not be refunded.
2 – We reserve the right to apply a dispatch and restock fee of up to the total order value against the purchase amount of any order that has not been collected for any reason. Delivery of items will also not be refunded.
Only applies for online store not for wholesale
If you need to return any stock please notify us at firstname.lastname@example.org and we will send you a Returns form. This must be done within 24 hours of receiving the goods.
Please ensure that you quote your order number, name, address, description of the product and reason for return. If the item is faulty or damaged please ensure you return it within 1 days of receiving it and also provide an image of the fault.
Returns must be made in the original/undamaged packaging/Tagged/labelled using recorded delivery with a debit note enclosed. We will not be liable for any loss or damage incurred whilst returns are held by third parties and also not liable for the postage fee for return.
Once the items are received by us, the refund will be credited by the same method of payment with which you made the original payment. Unwanted goods cannot be exchanged, but if possible, it can be credited towards your next order at Kaiser Signature online sale.
Refunds can take between 14 – 21 working days to show in your account